Refund and Returns Policy
At stairnosing.uk, we strive to ensure your complete satisfaction with every purchase. If you are not entirely happy with your order, we are here to help. Please review our returns and refund policy below.
Returns & Refunds Eligibility
Return Timeframes
For damaged or faulty items, you must notify us within 24 hours of receiving your order.
For all other returns, please contact us within 14 days of receipt.
All returns must be completed within 30 days from the delivery date.
Condition of Returned Items
Items must be unused, in their original condition, and returned in their unopened packaging.
Return Shipping Costs
The buyer is responsible for return shipping costs unless the item is damaged or faulty.
Please note that postage and shipping costs are non-refundable, except in cases where the item is defective or incorrect.
Damaged or Faulty Items
If your order arrives damaged or defective, please notify us within 24 hours of receipt. To process your return, kindly provide clear photographs of the damage via email. Our contact details are listed below.
Special Order Products
Custom-made or specially ordered products (e.g., items cut to size or drilled to specification) cannot be returned, unless they arrive faulty or damaged.
Change of Mind or Incorrect Orders
If you ordered the wrong item or changed your mind, you are responsible for the return shipping costs. Shipping fees are non-refundable in such cases.
Contact Us
For any questions or further assistance, please reach out to us:
Address: 61 Bridge Street, Kington, United Kingdom, HR5 3DJ
Email: sales@stairnosing.uk
Phone: 07452 792 733
Thank you for choosing stairnosing.uk We appreciate your business and are committed to providing you with excellent service.
